The Troubleshooting Process
Understanding the troubleshooting process is vital to
getting a system up and running as soon as possible. Without going through a specific
process, it becomes difficult to determine where the actual problem may lie.
Write down everything you know about the machine. Keep a record of what goes on and what is tried at least until the problem is solved. Ideally, keep the record after that in case it ever happens again.
Below are a list of questions that should be answered before any other steps are taken in troubleshooting a Windows machine:
Once these questions are answered, you'll already have the beginning of the troubleshooting process done. From that point, the error will need to be isolated and a fix found. The rest of this Web area is dedicated to explaining different troubleshooting areas and how to use them.
Good luck and enjoy!
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