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Sample Test Items

The table below lists the domains measured by this examination and the extent to which they are represented.

Domain % Of Examination
1.0 OS Fundamentals 28%
2.0 Installation, Configuration and Upgrading 31%
3.0 Diagnosing and Troubleshooting 25%
4.0 Networks 16%
Total 100.00%


Domain 2 Installation, Configuration and Upgrading

2.1 Identify the procedures for installing Windows 9x/Me, Windows NT 4.0 Workstation, Windows 2000 Professional, and Windows XP, and bringing the operating system to a basic operational level. Content may include the following:

Verify hardware compatibility and minimum requirements
Determine OS installation options
Installation type (typical, custom, other)
Network configuration
File system type
Dual Boot Support
Disk preparation order (conceptual disk preparation)
Start the installation
Format drive
Run appropriate set up utility
Installation methods
Bootable CD
Boot floppy
Network installation
Drive Imaging
Device Driver Configuration
Load default drivers
Find updated drivers
Restore user data files (if applicable)
Identify common symptoms and problems

2.2 Identify steps to perform an operating system upgrade from Windows 9.x/ME, Windows NT 4.0 Workstation, Windows 2000 Professional, and Windows XP. Given an upgrade scenario, choose the appropriate next steps.
Content may include the following:

Upgrade paths available
Determine correct upgrade startup utility (e.g. WINNT32 vs WINNT)
Verify hardware compatibility and minimum requirements
Verify application compatibility
Apply OS service packs, patches, and updates
Install additional Windows components

2.3 Identify the basic system boot sequences and boot methods, including the steps to create an emergency boot disk with utilities installed for Windows 9x/Me, Windows NT 4.0 Workstation, Windows 2000 Professional, and Windows XP.
Content may include the following:

Boot Sequence
Files required to boot
Boot steps (9.x, NT-based)
Alternative Boot Methods
Using a Startup disk
Safe/VGA-only mode
Last Known Good configuration
Command Prompt mode
Booting to a system restore point
Recovery Console
Boot.ini switches
Dual Boot
Creating Emergency Disks with OS Utilities
Creating emergency repair disk (ERD)
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2.4 Identify procedures for installing/adding a device, including loading, adding, and configuring device drivers, and required software.
Content may include the following:

Device Driver Installation
Plug and Play (PNP) and non-PNP devices
Install and configure device drivers
Install different device drivers
Manually install a device driver
Search the Internet for updated device drivers
Using unsigned drivers (driver signing)
Install Additional Windows components
Determine if permissions are adequate for performing the task

2.5 Identify procedures necessary to optimize the operating system and major operating system subsystems. Content may include the following:

Virtual Memory Management
Disk Defragmentation
Files and Buffers
Temporary file management
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A+ Certification Practice Test Questions

1. What is the standard governing hard drives?
1) IEEE1284
2) ISA
3) ST506
4) ATA

2. Which motherboard connector is used exclusively for video adapters
2) CPU
3) AGP
4) PCI

3. FDISK can be utilized to create the following types of partitions?
1) Primary and Extended
2) Operating System and Extended
3) Primary and Operating System
4) System and Primary

4. How many ends of a SCSI chain need to be terminated?
1) 2
2) 0
3) 3
4) 1

5. LPT is to ________ _________ __________ as Com is to ________________ __________. Choose Two
1) Logical Printer Port
2) Local Printer Port and
3) Command Port
4) Common Port
5) Communications Port

6. A 15-pin three row connector would indicate ________________.
1) The SCSI port or the keyboard connector
2) The midi port or the SCSI port
3) The VGA port or SVGA port
4) The SVGA port or the midi port

7. SCSI devices are connected to the motherboard using:
1) Available IDE Controller
2) Network Card
3) SCSI Bus
4) SCSI Host Adapter

8. Which of the following hardware components does SCSI not support?
1) Keyboard and mouse
2) Hard drives
3) CD-ROM drive and DVD-ROM drive
4) Tape devices and drives

9. What are the characteristics of a Type I PC card?
1) Type I can handle cards that are 5mm thick
2) Type I can handle cards that are 8mm thick
3) Type I can handle cards that are 10.5 mm thick
4) Type I can handle cards that are 3.3mm thick

10. When do you need to use a POST card?
1) When troubleshooting a hard drive
2) When a computer won't boot and you need to troubleshoot at the motherboard level
3) To register your system with the manufacturer
4) When resetting the CMOS

11. What is the maximum number of SCSI devices you may have on a SCSI-1 chain?
1) 7
2) 3
3) 2
4) 8

12. When you install a second IDE drive on the same cable as the first IDE drive, what must you do so that the CPU can distinguish them apart?
1) Nothing, the twist in the wires determine on from the other
2) Change the BIOS
3) Jumper them so one is master (the one on the end) and the other one is slave (the one in the middle)
4) Purchase the twisted-wire cable for dual hard drive installation

13. PCMCIA cards do not support DMA or ______________.
1) 16-bit data buses
2) Bus mastering
3) Plug-n-play
4) IRQ settings

14. What should your boot sequence be if you want the hard drive to come up before the CD-ROM?
1) Floppy Drive (A:), Hard Drive (C:), and CD-ROM (D:)
2) CD-ROM (D:), Floppy Drive (A:), and Hard Drive (C:)
3) Floppy Drive (A:), CD-ROM (D:), and Hard Drive (C:)
4) Hard Drive (C:), Floppy Drive (A:), and CD-ROM (D:) (not recommended in case of hard drive failure)

15. What things are important to take into account when shopping for a new power supply?
1) Color
2) Size
3) Wattage

4) Weight

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